Systems engineer who writes the software. 7+ years as the sole or lead technologist for multi-site networks, Linux and Windows systems, Microsoft 365 and endpoint fleets, and the Python and JavaScript automation that ties them together.
Now building LLM tooling for operations: Zendesk ticket triage and an RMM troubleshooting agent. I isolate a fault to the layer it lives in, fix it there, and script the fix so it stays fixed.